At www.onvogue.shop, we prioritize seamless delivery to ensure your carefully selected fashion essentials arrive promptly and in perfect condition. Our team processes orders with meticulous attention to detail, whether you're refreshing your wardrobe with everyday basics or seasonal statement pieces. From initial packaging to final dispatch, we adhere to industry-leading standards to protect delicate fabrics and ensure your items reach you as envisioned.
We understand the importance of timely deliveries for fashion-forward individuals, which is why our logistics network is optimized for speed and reliability. Your order undergoes quality checks before being securely packaged and handed over to our trusted shipping partners.
Order processing typically requires 1-3 business days, during which our team prepares your items with care. Following dispatch, delivery timelines vary based on your location and selected shipping method. Domestic shipments generally arrive within 5-7 business days, while international deliveries may take 10-20 business days depending on customs clearance.
Please note these are estimated timeframes - seasonal demand or unforeseen circumstances may occasionally cause slight delays. During peak periods like holiday seasons, we recommend placing orders earlier to account for potential increased transit times.
We offer transparent shipping options designed to suit different order values:
Shipping costs are calculated at checkout based on your order total and destination. For premium expedited shipping options, please contact our customer service team for availability and pricing.
We currently ship to most countries worldwide, including major markets in North America, Europe, Asia, and Oceania. Some remote locations or regions with complex import regulations may have restricted access to our delivery services.
During checkout, our system will automatically verify if we can deliver to your address. Should your location be currently unavailable, we apologize for any inconvenience and encourage you to check back periodically as we continuously expand our shipping network.
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Our tracking system provides real-time updates from dispatch to delivery, including any customs processing for international orders.
For convenience, you can also access this information by logging into your account on our website. If you encounter any issues tracking your shipment or notice unusual delays in status updates, our customer service team is ready to assist.
While we strive for flawless delivery, occasional delays may occur due to factors beyond our control such as weather events, customs inspections, or carrier disruptions. If your shipment exceeds the estimated delivery window by more than 5 business days, please contact us at [email protected] with your order number.
For lost packages, we initiate thorough investigations with our shipping partners. After 15 business days without resolution, we'll happily arrange for replacement items or issue a refund at your discretion. Our commitment to your satisfaction means we'll work tirelessly to resolve any delivery issues promptly.
International customers may be subject to customs fees, import taxes, or other charges imposed by the destination country. These fees are the responsibility of the recipient and are not included in our product prices or shipping costs.
We declare all international shipments at their full value and cannot mark items as gifts or undervalue them. We recommend checking with your local customs office to estimate potential charges before placing your order. While we can't predict or control these fees, we ensure all documentation complies with international shipping regulations to facilitate smooth customs clearance.
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