Hey there! At onvogue, we’re not just another faceless online store—we’re a small team of fashion enthusiasts who genuinely care about what you think. Ever since our founder, Sarah, started replying to customer emails herself back in 2018 (yes, she still does sometimes!), we’ve made it our mission to listen. Because honestly, your feedback? It’s what keeps us going.
Remember that time we completely redesigned our best-selling sweater based on a single customer’s suggestion? We do. That’s the kind of magic that happens when you speak up. Whether it’s a question, a rant about shipping delays (we feel you!), or even just a "hey, love what you’re doing"—we read every single message.
P.S. Need help ASAP? Try our live chat—it’s like texting a friend who happens to know everything about our products.
Here’s something most stores won’t tell you: when you email us, you’re not talking to a bot or some outsourced team. It’s usually me (Hi, I’m Jake!), Mia from customer care, or—if you catch her on a coffee-fueled afternoon—Sarah herself. We might not have a fancy call center, but we’ve got something better: actual humans who remember your last order and your dog’s name if you’ve mentioned it before.
Look, I get it—filling out contact forms feels about as exciting as watching paint dry. But here’s the thing: when you take the time to reach out, it helps us spot trends. That "minor" sizing issue you mentioned? Turns out three other people had the same problem last week, and now we’re fixing it. Your voice literally shapes what we do next.
Pro tip: Include your order number if it’s order-related. Saves us both about 2.7 minutes of digging—that’s enough time for Sarah to brew another pot of her infamous strong coffee.
So go ahead, hit us with your best shot. Compliments, complaints, or even your grandma’s secret recipe for removing coffee stains from white shirts (seriously, we need that). We’re all ears.
— The team at onvogue, who may or may not be wearing pajama pants while replying to your emails
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